FAQs

No. TLC supply all equipment and cleaning products.

We use eco-friendly products that are safe for you family and pets. We also utilise steam cleaning to minimise the need for any chemicals and sanitise surfaces.

All services listed on our website & booking system are included. We will also provide ad hoc cleaning services upon request, if reasonable for the included fee. Difficult or time-intensive tasks will attract additional fees.

You can book a service through out website (www.tlcleaningaustralia.com) by clicking 'book now' and following the prompts. Alternatively you can email info@tlcleaningaustralia.com with your specific requirements or questions and we will be in touch to assist.

We will usually send two cleaners for each job. This will ensure the work can be completed as quickly as possible. However, our team will stay until the job is thoroughly complete. For reference, a 3-bedroom house will likely take 1.5-2 hours for 2 cleaners. We utilise specialised cleaning equipment to be as efficient as possible without compromising on the quality of service. 

Most clients choose weekly or fortnightly cleaning. We will try to accommodate your schedule and can provide services more or less frequently. 

We service suburbs in the outer North-East of Melbourne. Currently we are servicing the following suburbs: 

Briar Hill, Diamond Creek, Donnybrook, Doreen, Eltham, Eltham North, Epping, Greensborough, Kalkallo, Mernda, Mickleham, Mill Park, Lower Plenty, Research, Saint Helena, South Morang, Watsonia, Watsonia North, Whittlesea, Wollert, Woodstock and Yarrambat 

Yes. We hold public liability insurance so you can be sure your home and property will be covered in the unfortunate event of an accident. 

Please keep your pets away from the areas to be cleaned. Most people choose to keep the pets in their garage, laundry or outside.

No, you do not need to be home while your home is being cleaned. You may choose to be home to greet the cleaners only, or choose to stay home while your home is being cleaned. We ask that you do stay out of their way while they are working.

Most people will schedule their home cleaning whilst they are out, at work etc. To allow access to your home we will send you a key safe to facilitate secure access to your property.

Credit card details will be saved but not charged during booking. Once the job is complete, we will process the charge. Alternatively, you can pay cash on the day of the service.

Your booking confirmation email will have a link to cancel or reschedule your booking. Please cancel as early as possible and a minimum of 12 hours before your scheduled booking if required.

If you would like to reschedule or make changes to a recurring booking, please email info@tlcleaningaustralia.com

On warm or hot days, we will require your air conditioner to be kept on. On days where extreme heat is forecast, we will only clean houses that have air conditioning running. 

Please ensure your house is reasonably tidy before the cleaners arrive. Only accessible areas will be cleaned.

• Clear tables, benches sideboards etc.

• Make sure floors are clear of obstructions.

• Ensure kitchen is free from dirty dishes. (extra charges may apply)

• Clear bathroom counters of items, toiletries, toothbrushes, hairdryers etc.

Please note: the service being booked is for home cleaning. This does not include tidying of personal items. If areas cannot be accessed due to an unreasonable amount of mess, the service can not be provided.